Shipping policy

Thank you for choosing BOAK Furniture & Décor.

Handmade and preorder pieces
Our furniture is handmade to order. After you place your order, we will email you to confirm the estimated production and dispatch timeframe for your item. Production time is separate from courier delivery time. We will let you know when your order has been dispatched.

Delivery
Delivery options and the applicable delivery fee will be shown at checkout before payment. Delivery estimates begin after dispatch and may be affected by carrier delays or other events outside our control. Tracking details will be sent when available.

Free local collection
Free collection is available from Gqeberha by arrangement. We will contact you when your order is ready and confirm collection details. Please wait for confirmation before travelling.

Delivery area
We currently deliver within South Africa. Please check your delivery address carefully at checkout and contact us promptly if it needs correcting.

Changes or delivery issues
Contact us as soon as possible about changes before your order is dispatched. If a parcel is lost, damaged, or delayed, contact us and we will help you with the carrier.

Questions?
Contact us at nawebotha98@gmail.com or use the contact details in our contact information policy.